Commercial, strata & real estate
Strata schemes, managed properties, offices and community buildings across the Hills, Hornsby Shire and the Upper North Shore. Licensed, insured, and the same number answered 24 hours a day.
190+ five-star Google reviews · 16 years in the Hills · Hills Local Business Awards finalist
Tell us the building and what’s happening. We’ll call you back.
Available 24/7
Don’t wait for business hours. We run emergency call-outs across the Hills, Hornsby and the Upper North Shore, 24 hours a day.
Who we work with
A homeowner wants to know what it costs and when you can come. A strata manager wants to know whose problem it is, what the paperwork says and whether it will happen again. Both are fair questions and they need different answers.
Common-line blockages, ageing sewer stacks, roof and box gutter drainage, shared hot water plant and the recurring question of where an owner's responsibility ends and the scheme's begins. We answer that with a camera rather than an opinion, and we put it in writing so a committee can act on it.
Repairs in tenanted properties, where the job is half plumbing and half coordination. We ring the tenant ourselves, work to the access window you've agreed, and report back to you with what we found and what it needs — including whether it is a repair or a landlord-side replacement.
Amenities, kitchens, hot water, backflow-protected fixtures and the drainage under all of it. Work scheduled around trading hours where it can be, and out of hours where it can't.
Sites where the work has to happen around people, and where a licensed, insured contractor with current paperwork is not optional. We're used to working to a site induction and a nominated contact.
The recurring one
It is the single most common thing we are called to in the unit stock across this area, and it usually arrives after several visits from somebody else. An owner reports a slow drain, someone clears it, it comes back in a few months, and a different owner pays for the next clear on the same line. Over a few years a scheme can spend more on clearing than the permanent repair would have cost.
The reason is nearly always structural: a cracked or displaced joint somewhere in a common stack or a common sewer line, with roots or fat catching on it. Clearing removes what has caught; it does not remove what is catching it. Twenty minutes with a camera tells you which of those you are dealing with, and it is the difference between a maintenance line item and a capital works decision.
Where the fault is in a section that can be relined, the repair goes in through an existing access point — no excavation through a driveway, a car park or a garden bed, and no closing the building down. That matters more in a strata building than anywhere else, because the cost of getting to a pipe in an occupied building is usually larger than the cost of the pipe.
We give you the footage either way. A committee deciding whether to spend money on a drain should be able to see what it is spending it on.
How we work
Not a coordinator who logs a ticket and calls a subcontractor. You get the people who will be doing the work, which is why a scope discussion takes one phone call rather than three.
A drain that has been cleared three times is a structural problem being billed as a maintenance one. Twenty minutes with a camera settles what is actually happening, and gives a committee or an owner something concrete to make a decision on.
In an occupied building, a car park or a school playground, the cost of a repair is mostly the cost of getting to the pipe. Relining puts the repair in through an existing access point, so the ground stays where it is and the site keeps operating.
Gas and hot water work is lodged with NSW Fair Trading and the certificate comes to you with the invoice. It is the document that gets asked for at the worst possible moment, years later, during a sale or an insurance claim.
The same rule as our domestic work, and it matters more here: a scope that moves is a scope somebody has to explain to an owners corporation or a landlord.
A burst riser or a sewer backing up into a unit is not a next-business-day problem. The after-hours number is the same number, and it is answered.
What happens
Age, type, how many dwellings, what's been done before. Half of what makes a commercial job predictable is known before anyone arrives.
Camera where a line is involved, and a written summary of what we found — not just what we did about it.
Including what we would recommend doing now and what can reasonably wait, so a committee or an owner can approve a scope rather than a number.
Certificates, camera footage and a report on what we saw. If the same fault is likely to return, we say so in writing rather than quietly booking the next visit.
What we do
Nothing on this page is a different trade — it is the same licensed plumbing and gas work, scoped and scheduled for a site with more than one person in it.
Recent work
Photographed on the day, across the same patch.
In their words
“Very professional, affordable prices, great work Speak to Rohan”
“Excellent service, very friendly and went above and beyond to get what was needed done”
“Great communication and a genuine commitment to a quality job and a happy client.”
Where we work
The Hills District · Hornsby Shire · Upper North Shore
If you manage properties across more than one of these, you are dealing with one contractor rather than three. See every suburb we cover.
Common questions
Yes. A large share of the work we do in the unit stock around Hornsby, Waitara, Bella Vista and Carlingford is common-property plumbing — shared sewer stacks, common stormwater lines, roof drainage and shared hot water plant. We're comfortable working to a strata manager's approval process, attending with a committee member present, and putting findings in writing so they can be tabled rather than relayed.
Usually, yes — and the camera is what answers it. In most schemes the line becomes common property at the point it leaves the lot, so where the fault sits physically decides who wears it. We record what the camera sees and give you the footage, so the answer is evidence rather than an opinion from whoever attended. Where it genuinely is ambiguous, we say so; that is a question for the scheme's by-laws and its strata manager, not for a plumber.
Yes, if that's how you'd like it done. Give us the tenant's number and the access window you've agreed and we'll coordinate the appointment, attend, and report back to you with what we found. We don't discuss costs or liability with a tenant — that conversation belongs with you and the owner.
Yes. We hold current NSW plumbing and gasfitting licences and public liability insurance, and we'll send the certificates of currency and licence details to whoever needs them for a contractor compliance file. Ask when you set the job up and it comes with the confirmation rather than after the first invoice.
That's a conversation rather than a page — it depends on the volume and the mix of work, and we'd rather agree something we can actually hold to than publish a rate card. Call us with what your portfolio looks like and we'll tell you straight away whether we're the right size for it.
We're based in Castle Hill and cover the Hills, Hornsby Shire and the Upper North Shore, so most of that patch is inside half an hour. For genuine emergencies — a burst riser, sewage backing up inside a unit, no water to a building, a gas leak — the number is answered 24 hours a day and someone will tell you honestly when they can be there rather than booking a window nobody can hold.
Yes, and for some jobs it's the sensible way to do it — isolating a riser or shutting down hot water plant is far cheaper at 6am than at midday. Tell us the constraint when you're scoping the job and it gets priced that way from the start.
Yes. We supply the camera footage, photographs and a written description of what we found, which is what an insurer or a loss adjuster will ask for. We won't characterise a cause we can't actually see — an honest report that says what is and isn't known is worth more in a claim than a confident one that gets picked apart.
Tell us the property and what's happening. You'll get a straight answer about what it needs and a fixed price before anything starts.
